Was assured product had UL certification, no indication of that on lights, stickers were then sent to me.. 2nd Item was that the mounting hardware was incorrect, they did send replacement mounting hardware. Last item was that we had a non working unit and they refused to do anything about it.. Would not recommend this factory
Tedarikçinin yanıtı:
Dear,we are a professional and responsible factory.
First of all, you want the sample, there is no mandatory requirement to have UL label on the product. We believe that the sample is the confirmation of the appearance and quality of the product before the mass production. We are confident that there is no problem with the products of our factory.
Second, you said that you need the UL label to show the lamp to the dealer, and you want to replace the installed parts, so we send free replacement and free shipping for you again.
Third, a year has passed. You told me one of the lights didn't work.But you didn't send us a video of it not working. And you know, this is an led light source, and unlike a light bulb, it will cause burn out and not work as long as it is used beyond the specified voltage.
23 Mar 2024